At Digital Solution Core (DSC) we process personal data for one very specific purpose: to reply to the people who write to us. This document explains what data we collect, what we use it for, who we share it with and how you can control it at any time.
1. Who is accountable for your data
The data controller for the personal data collected through this site is Digital Solution Core S.A., a company incorporated in the Republic of Panama dedicated to software development, systems integration, digital marketing and the operation of digital ecosystems.
2. What data we collect
We collect only the data you give us and the bare minimum the site needs in order to work.
a) Free diagnostic form
This is the main channel through which we receive personal data. When you complete the free diagnostic form you give us:
- Name.
- Email address.
- Phone number.
- Company.
- Website.
- The size of your operation.
- The services you are interested in.
- The current state of your digital operation.
- The problem you want to solve.
- Any additional comments you want to add.
Some of these fields are required and others are optional: the form itself tells you which is which. The open fields are free text, so we only receive what you choose to write in them.
b) Technical data from the submission
Along with every form submitted, the system records the IP address and the browser it was sent from, as well as the date and time. These serve as a record of the submission and help us detect automated or abusive submissions.
c) Emails and messages you send us
If you write to us by email or WhatsApp, we process the data contained in that message so that we can reply to you.
d) Language preference
The site stores the language you chose in your browser. It is technical data, it does not identify anyone, and we explain it in the cookie policy.
We do not ask for sensitive data: health, ethnic origin, religious beliefs, political views or biometric data. If any reaches us by mistake in an open field, we delete it.
3. What we use it for
There is a single main purpose: to contact you by email or WhatsApp in order to respond to the request you made. Specifically, we use your data to:
- Get in touch with you and respond to your diagnostic request.
- Understand your case and prepare a business proposal, where applicable.
- Keep an internal record of the request and its status.
- Send you information related to the service you asked us about.
- Protect the site against automated submissions and abusive use.
We do not sell or rent databases. We do not use your data for third-party advertising. We do not make automated decisions that produce legal effects on you. If at any point we want to use your data for anything other than the above, we will ask you separately.
4. Your authorization
The assessment form includes a consent checkbox. Your submission is only processed if you tick it. That way the consent you give us is free, specific and informed, as Law 81 of 2019 requires.
You can revoke that authorization at any time, free of charge and without giving reasons, by writing to the email address listed above.
5. Your rights as a data subject
As the data subject, Law 81 of 2019 grants you the following rights, known as ARCO-P rights:
- Access. Find out what data of yours we process, where it came from and what we use it for, free of charge.
- Rectification. Correct data that is incomplete, out of date, inaccurate or beside the point.
- Cancellation. Delete your data whenever you ask, unless a legal or contractual duty requires us to keep it.
- Objection. Refuse to provide your data, object to a specific use of it, or withdraw the consent you gave us.
- Portability. Receive the data you gave us in a format you can reuse or move to another data controller.
- Be informed about the use we have made of your data.
- File a complaint with ANTAI if you believe we have breached data protection law.
6. How to exercise your rights
Write to us at hhernandez@digitalsolutioncore.com, preferably from the same email address you used to contact us. Tell us what you need —access, rectification, cancellation, objection or portability— and which details identify you, so we can locate your request.
We respond to your request within the ten (10) business days set by Law 81 of 2019, counted from the day we receive it. If we needed more time because of how complex the request is, we will tell you before that deadline runs out, and explain why.
Exercising these rights is completely free of charge.
7. Who we share your data with
Form submissions reach our corporate email address and are recorded in our internal management system. Access is restricted to the DSC team handling the request.
To operate, we rely on infrastructure, hosting and email providers, which act as data processors and may only use the data to provide us with that service. We do not share, transfer or sell your data to third parties for commercial purposes. We would only hand it over to an authority when a legal order requires us to do so.
8. How we protect your information
We apply reasonable technical and administrative measures to protect your data: encrypted connections, credential-restricted access, role-based permission control and information backups.
No system is infallible. Should an incident affecting your personal data occur, we will act in accordance with the law and inform you as appropriate.
9. How long we keep your data
We keep your data for as long as the purpose you gave it to us for remains in force: handling your request, sustaining the business relationship that arises from it and meeting the legal, accounting or contractual obligations that follow.
When you request deletion, we carry it out, unless a legal duty requires us to keep the record. In that case, we will explain why and for how long.
10. Data of minors
This site is aimed at companies and people of legal age. We do not knowingly collect data from minors. If we detect that we have received a minor's data without their legal guardian's authorization, we delete it.
11. Cookies and browsing data
The site uses its own cookies, which are necessary for it to work properly. The details of which ones they are, what they do and how to disable them can be found in the cookie policy.
12. Changes to this policy
We may update this policy when our services, our tools or the applicable regulations change. The version in force is always the one published on this page, with its last updated date shown at the top. If the change is substantial and affects the purpose of the data processing, we will inform you through the channels available to us.
13. Applicable legal framework
This policy is governed by the laws of the Republic of Panama, in particular by Law 81 of 26 March 2019 on Personal Data Protection and by Executive Decree 285 of 28 May 2021, which implements it, together with any rules that amend or replace them.
The supervisory authority is the National Authority for Transparency and Access to Information (ANTAI), through its Personal Data Protection Department.
If you write to us from another country, we handle your request to this same standard regardless of where you live.